--- title: AJO Loyalty Tab slug: docs/ajo-loyalty-tab docTags: createdAt: 2026-08-18T08:14:19.507Z --- # Overview The Profile Updater tool now includes a dedicated **AJO Loyalty** tab, giving users direct visibility into a customer's loyalty challenge activity — without needing to leave the Profile Updater experience. This tab surfaces all challenges associated with a searched identity, shows real-time task progress, and allows users to enroll (Sign Up) or withdraw a customer from a challenge directly from the UI. This documentation covers the UI layout, navigation flow, and behavior of each new element introduced with this release. ![](https://api.archbee.com/api/optimize/bAgVaanSi1tFmfc8PghaH/GJjdmpor32bEB9Mg16T59_screenshot-2026-10-14-at-73844-pm.png) ## 1. Accessing the AJO Loyalty Tab The AJO Loyalty tab sits alongside the existing **Profile** and **Experience events** tabs at the top of the Profile Updater results view. **Steps to access:** 1. In **Environment Details**, select the appropriate **IMS Org (Tenant ID)** — e.g. Adobe Demo System Shared > Public Project - Luma. 2. In **Search by Identity**, provide: - **Identity namespace** (e.g. Email) - **Identity value** (e.g. abc\@123.com) - **Industry** (e.g. Luma (Retail)) 3. Click the search (magnifying glass) icon. 4. Once the profile resolves, select the **AJO Loyalty** tab from the tab bar (Profile / Experience events / **AJO Loyalty**). :::BlockQuote **The AJO Loyalty tab is scoped to the identity searched above — it displays challenge data specific to that customer profile within the selected IMS Org.** ::: ## 2. Sub-Tabs: All Challenges vs. Active Challenges Within the AJO Loyalty tab, two sub-tabs organize challenge data by status: | Sub-tab | Description | | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **All Challenges** | Displays every published challenge available to the customer, regardless of enrollment or completion status. Useful for browsing the full challenge catalog and enrolling the customer in new challenges. | | **Active Challenges** | Displays only the challenges the customer is currently enrolled in (status: sent/in-progress). Useful for tracking ongoing progress and managing existing enrollments. | Each sub-tab renders a table with the following columns: - **Challenge Name** — the display name of the challenge, prefixed with a star icon. - **Link** — an expandable chevron (>) that reveals the accordion of tasks for that challenge. - **Challenge ID** — the unique GUID identifying the challenge in AJO. - **Challenge Status** — the current lifecycle status of the challenge (e.g. published, sent). - **Action** — a button to **Sign Up** or **Withdraw** the customer. - **Link** — a shortcut icon, presumably linking out to the challenge detail/launch view in AJO. ## 3. Viewing Challenge Tasks Each challenge row can be expanded to reveal its associated tasks, using a standard accordion interaction pattern. **Steps:** 1. Click the card for a challenge. 2. The right drawer display a nested table of **Tasks**, with columns: - **Task Name** - **Status** - **Description** **Example — card click for challenge:** :::BlockQuote **Luma Gold Tier Challenge (DO NOT DELETE/EDIT)** ::: | Task Name | Status | Description | | --------------------------------------- | ------ | --------------------------------------------------------------------------------------------------------------------------------------------- | | Purchasing Performance Apparel | sent | Customer will purchase 1 item in at most 1 transaction on eligible items (women-bottoms, women-top, women-tops, and more). | | Shopping Seasonal Collection | sent | Customer will purchase 1 item in at most 1 transaction on eligible items (spring-collection, summer-collection, winter-collection, and more). | | Purchased an Accessory or Wellness item | sent | Customer will purchase 1 item in at most 1 transaction on eligible items (accessories, gear, gearr). | | Challenge Signup | sent | To implicitly opt in a challenge. | This gives users a granular, task-level view of exactly what a customer needs to do (or has done) to complete a given challenge. ## 4. Sign Up and Withdraw Actions Each challenge row includes an action button that toggles based on the customer's current enrollment state: | Button | Appearance | Behavior | | ------------ | ----------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Sign Up** | Green pill button | Shown when the customer is **not yet enrolled** in the challenge. Clicking it enrolls the customer and moving the challenge into the customer's Active Challenges list. | | **Withdraw** | Red pill button | Shown when the customer **is currently enrolled** in the challenge. Clicking it removes the customer from the challenge, halting any further task progress tracking. | **Flow:** - From **All Challenges**, a customer not yet enrolled will see a **Sign Up** button next to each available challenge. - Once signed up, that challenge moves into (or becomes visible under) **Active Challenges**, and its action button switches to **Withdraw**. - Withdrawing from a challenge removes it from **Active Challenges** and resets its action button back to **Sign Up** under **All Challenges**. ## 5. Progress Indicators — Tasks To make progress instantly scannable, individual tasks use color and iconography to reflect their state: - **In progress or completed tasks** are shown with: - A **green checkmark** icon next to the task name. - A **light green row background**. - **Not-yet-started tasks** appear with the default (white/grey) row styling and no checkmark. This lets users quickly see, at a glance, which specific actions a customer has already fulfilled within a challenge without needing to cross-reference status fields. ## 6. Progress Indicators — Challenges The same visual pattern is applied at the challenge level once all of its tasks are complete: - When **every task** within a challenge shows a green checkmark (i.e., all tasks are complete), the **parent challenge row itself** is updated to reflect completion: - A **green checkmark** appears next to the challenge name. - The **entire challenge row is highlighted with a green background**. This provides a clear, top-level signal — without needing to expand the accordion — that a customer has fully completed a given challenge. **Example — completed challenge (collapsed view):** :::BlockQuote ✅ **Luma Gold Tier Challenge (DO NOT DELETE/EDIT)** — *highlighted green* — Status: sent — Action: Withdraw ::: ![](https://api.archbee.com/api/optimize/bAgVaanSi1tFmfc8PghaH/qdzu8LXaLDU7GD8Rrb0R3_screenshot-2026-10-14-at-74344-pm.png) ## 7. Summary of Visual States | Element | State | Visual Treatment | | ------------- | ---------------------------- | ------------------------------------------------------- | | Task row | Not started | Default background, no checkmark | | Task row | In progress / completed | Green background + green checkmark | | Challenge row | Not enrolled | Default background, **Sign Up** button | | Challenge row | Enrolled, tasks incomplete | Default background, **Withdraw** button | | Challenge row | Enrolled, all tasks complete | Green background + green checkmark, **Withdraw** button | ## 8. Notes for Users - The **All Challenges** view is best for discovering and enrolling customers into challenges they haven't yet joined. - The **Active Challenges** view is best for monitoring ongoing progress on challenges a customer is currently participating in. - Challenge and task data reflect live status from AJO — refreshing the search will pull the latest state.