---
title: Call center Deflection
slug: docs/call-center-deflection
docTags: 
createdAt: 2024-01-05T12:29:54.598Z
---

**Authors**: Rishabh Vinod, Diptiman Badajena

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This use case can be used to demo: 

1\. Session linked to call centers.

2\. Call center inquiries by category.

3\. Call center discussion context.
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### Objective: 

A) Analyzing sessions linked to call centers over a period of time from web and mobile channels.

B) Analyzing the inquiries originating from different product categories over a period of time.

C) Analyzing the discussion context in terms of topic, reason, and satisfaction score over a period of time.

### Visualizations: 

1\. Tabular

2\. Line Graph



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