---
title: Call Center Re-Enagagement
slug: docs/call-center-re-enagagement
docTags: 
createdAt: 2024-01-05T12:19:35.796Z
---

Authors: Rishabh Vinod, Diptiman Badajena

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This use case can be used to demo: 

**1. Call Center Enagagement Trend.**

**2. Prior Dial Ins in Call Center.**

**3. Sesssion Overlap.**

**4. Grievance call to Cart Addition**
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### Objective: 

A) Prior reaching out to a call-centre, which all actions performed by customers.

B) Session overlap of Web, Mobile and Store with Call centers.

C) Customers interacting over Website/Mobile App/Store visits, measure the customer dial into call-centre for enquiry.

### Visualizations: 

1\. Line Graph

2\. Cohort table

3\. Venn Diagram

4\. Tabular Data

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