---
title: Contact
slug: docs/contact
docTags: 
createdAt: 2023-10-26T11:51:05.556Z
---

The **Contact **module allows you to include three different contact methods to perform communication with a customer: SMS, email and a phone call.

![](https://api.archbee.com/api/optimize/bAgVaanSi1tFmfc8PghaH/lAoTBISb1_MvUQZaf585-_image.png)

## Contact methods

- **SMS**
- Lets one write the content of the text message which is to be sent to the customer's phone number
- **Email**
- Lets one write the subject and the content of the email message which is to be sent to the customer's email address
- **Phone call**
- Lets you simulate a phone call with a customer. After starting the phone call, an optional section of logging the call details can be used to send event with information about the call topic, call satisfaction and extra comments

## Module configuration

### General settings

| **Property**    | **Description**                                                                                                  | **Default**                                                                                   |
| --------------- | ---------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------- |
| **Hide title**  | Indicates whether the module title above the module content should be hidden or not                              | false                                                                                         |
| **Title**       | The name of the module, displayed above the module content                                                       | Contact                                                                                       |
| **Description** | The description of the module, displayed as a tooltip after clicking on the info icon next to the module's title | Displays a form to contact customer using email, sms or phone. Triggers customEvent in Launch |

### Email settings

| **Property** | **Description**                                                           | **Default** |
| ------------ | ------------------------------------------------------------------------- | ----------- |
| **Enabled**  | A switch indicating whether the email method of contact should be enabled | true        |

### SMS settings

| **Property** | **Description**                                                         | **Default** |
| ------------ | ----------------------------------------------------------------------- | ----------- |
| **Enabled**  | A switch indicating whether the SMS method of contact should be enabled | true        |

### Phone settings

| **Property**              | **Description**                                                                                       | **Default**                                              |
| ------------------------- | ----------------------------------------------------------------------------------------------------- | -------------------------------------------------------- |
| **Enabled**               | A switch indicating whether the phone call method of contact should be enabled                        | true                                                     |
| **Show log call section** | A switch indicating whether the phone call logging should be enabled                                  | true                                                     |
| **Call topics**           | List of the call topics that appear in the dropdown of the call details logging section of the module | 'Promotion', 'Invoice questions', 'Complaint', 'Refunds' |