---
title: Retail Bot Flow
slug: docs/retail-bot-flow
docTags: 
createdAt: 2024-03-13T13:42:23.797Z
---

How to use chatbot on web?

**GOAL:**

In this scenario, you will be able to present AEP capabilities using Chatbot on websites.

**ADDITIONAL INFORMATION**

This is the detailed flow implemented for Retail.

![](https://docs.adobedemo.com/~gitbook/image?url=https:%2F%2F3295630118-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-legacy-files%2Fo%2Fassets%252F-MMLrO7TweNFMn8PgeVh%252F-Mc9_QdBN9Sj-EN1jCo5%252F-Mc9__F0lo0jZNoRhV55%252Fimage.png%3Falt=media%26token=32bca7f8-fdbc-4050-b0b6-8eddbcf30b5f\&width=768\&dpr=4\&quality=100\&sign=9e54505f8c95b70da580c73c4d96335b24a0f012958e098e3ac46b6d8ec4482b)

**Customising Chatbot for web projects**

1. Make sure you have completed the generic setup from the link: [Using bots with Builder Web Client](https://dsndocs.adobe.com/docs/add-chatbot-on-the-website-project-created-in-dsn)

- In the integration step, please make sure that you have selected Retail as Chatbot Version and it shows up some pre-defined Retail chatbot parameters as displayed in the image below.



![](https://api.archbee.com/api/optimize/bAgVaanSi1tFmfc8PghaH/tiWIKm9kPRius8DvuHWxG_image.png)

**Customising Chatbot for External websites:**

1. Make sure you have completed generic setup from link: [Using bots on external pages](https://dsndocs.adobe.com/docs/add-chatbot-on-a-real-customer-website)

- Go to the launch property for external website. Click on Data Elements on the left and search for Bot - ID. Value should be **lrq8wxd5:65af9d1643234f70068f44c8 **to connect to Retail Bot Flow. 



![](https://api.archbee.com/api/optimize/bAgVaanSi1tFmfc8PghaH/fN0z7685kdLh2BoI1w_zr_image.png)