Live Demo Scenario
Prerequisites
Your user will need to have access to the following org, sandbox and permissions:
- IMS Org: Adobe Demo System Shared
- Sandbox: Public Citi-signal
- Permissions: Public project users
Facing a product issue or missing permission? Contact us.
Set up the CX Enterprise Coworker Chat Context
Set the context to:
- Sandbox: Prod - Public Project - Citi Signal (VA7)
If you need to demonstrate the Data Insights Agent, set the data view with the following:
- Dataview: [READ ONLY] CitiSignal Streaming Data v1.0
Scenario Narrative
Citi‑Signal is a fictitious global telco serving mobile, landline, and TV customers. This year, it’s rolling out a new broadband service to expand high‑speed coverage and upgrade existing subscribers.
Video demo
Check-out the demo video of the Experience Platform Agent Orchestration in action.
Step‑by‑Step Demo Flow (10 min)
The live demo steps are available on the Experience League tutorials.
Prompts Summary
Below are the prompts used for the Citi-Signal CX Enterprise Coworker Chat demo:
PROMPTS | AGENT |
|---|---|
Show me purchases or orders by mainCategory for last 2 months | Data Insights Agent |
Show me purchases or orders by mainCategory = Fiber for last 2 months per week | Data Insights Agent |
Which field is used to store the preferred genre of media? | Data Insights Agent |
Show orders total by favouriteGenre for last 2 months | Data Insights Agent |
Show active journeys in this instance. | Journey Agent |
Are there journeys related to "Fiber" product promotions or engagements? | Journey Agent |
Which audience is referred in the +fiber (select CitiSignal - Fiber Max Launch Promotion xv2.0) | Journey Agent |
Show fall-out report for +fiber journey (select CitiSignal - Fiber Max Launch Promotion xv2.0) | Journey Agent |
Create an audience that combines people with an average download usage per month of over 2000 GB and a favourite genre media of sci-fi or fantasy. | Audience Agent |
Are there any audiences those have either high download usage or bandwidth related definition or title? | Audience Agent |
How much these audiences changed over the last few days? | Audience Agent |
How many of these audiences have been used in Journeys or Campaigns? | Journey Agent |
Show me journeys or campaigns active or live? | Journey Agent |
Create a journey towards the audience CitiSignal - High-Bandwidth for Sci-fi content. The journey is for the rollout of fiber broadband. There will 2 versions of an email based on a split of the audience based on who is in the "Eligble for Fiber upgrade" audience. After 3 days, profiles from both email treatments who have not purchased fibre max will be sent a follow up email. | Journey Agent |
How can I manage journey conflicts? | Journey Agent |
List any conflict in +fiber journey (select CitiSignal - Fiber Max Launch Promotion xv2.0) | Journey Agent |
How are the experiments performing for +fiber journey (select CitiSignal - Fiber Max Launch Promotion xv2.0) | Experimentation Agent |
Select from "Related suggestions" at the bottom of response from experiment analysis. Choose: "Analyze the trends in conversion rates across these treatments" | Experimentation Agent |