Call center Deflection
2 min
Authors: Rishabh Vinod, Diptiman Badajena
This use case can be used to demo:
1. Session linked to call centers.
2. Call center inquiries by category.
3. Call center discussion context.
Objective:
A) Analyzing sessions linked to call centers over a period of time from web and mobile channels.
B) Analyzing the inquiries originating from different product categories over a period of time.
C) Analyzing the discussion context in terms of topic, reason, and satisfaction score over a period of time.
Visualizations:
1. Tabular
2. Line Graph