Customer Scores

4 min

The Customer Scores module displays customer scores in radial graphs. Score can be configured as dynamic values from the Real Time Customer Profile or as constants.

Using dynamic values as Customer Scores

This module allows either using constants as the score to be displayed (by entering a fixed number, e.g. 78 as a Score Value or "Any string description" as a Score Description in the scores editor) or dynamic paths to where the score/description are stored in the Profile / Experience Events information.

If you want to use dynamic values you can either use a selector string directly, e.g. entity.$tenantId.scoring.churn.churnPrediction as a field of Score Value, or to append dynamic values with constant text, e.g. Date of occurrence: ${entity.$tenantId.scoring.date}

The selectors above will attempt to gather information from the currently browsed profile. If you want to gather information from experience event, prefix the above selectors with ee. That will result in looking for matches for the selector within the events and returning data of the newest of the found events. (example: ee.entity$tenantId.scoring...

Module configuration

General settings

Property	Description	Default
Hide title	Indicates whether the module title above the module content should be hidden or not	false
Title	The name of the module, displayed above the module content	Customer Scoring
Description	The description of the module, displayed as a tooltip after clicking on the info icon next to the module's title	Displays scores attached to the customer.

Scores

Property	Description
Score Name	The title of the score, displayed under the score in the interface
Score Value	The score value, can either be a constant or a dynamic value from the profile or experience events data.
Max score	Defines the max value of the score, used for calculating how much proportionally to the max score, the score is. Default is 100. E.g. if your scores are from range 0.0 - 1.0 and not 0 - 100, it makes sense to set max score to 1
Score description	The description of the score, displayed under the score name in the interface. Can either be a constant or a dynamic value from the profile or experience events data.
High score color	You can choose whether high scores should be marked with green color or red.