Customer Experience App (Call Center)

1 min

This project is a Luma-branded customer advisor user interface that works directly with Luma Retail public projects, which means all your customer interactions happening on the website or mobile app can now be visualized there.

The Call Center is used in the Improved Customer Support Scenario

Start by browsing products on the Luma website, creating an account, adding to a cart, and buying cool gear you can do the same on mobile too.

Act as a customer advisor at Luma: connect to the Luma Customer Experience App and input your customer email (or any other identity)

Look at your customer interactions: product views, cart addition, checkout, profile registration, POI entry, phone call, chatbot interaction, offer redemption...

Interact with your customer through the multiple modules (offer, survey, score, send messages, and many more...)

Highlight the benefits of an API-first approach and the real-time nature of AEP and AJO in a customer experience context.